Terms of service

Terms of Service Last updated: June 2026 These Terms of Service govern your use of the Hideaway Honey website and the purchase of our products. By placing an order, you agree to these terms. 1. Our Products All honey and beeswax products are produced by Hideaway Honey in Dorset, UK. Due to the natural nature of our products, colour, texture, and flavour may vary slightly between batches — this is a hallmark of genuine, raw honey and not a defect. 2. Orders & Payment Orders are accepted subject to availability. We reserve the right to cancel or refuse an order at our discretion. Full payment is required at the time of purchase. Prices are displayed in GBP and include VAT where applicable. 3. Shipping & Delivery We aim to dispatch orders within 3-5 working days. Delivery times are estimates and may vary. Risk of loss passes to you upon delivery. We are not liable for delays caused by couriers or circumstances beyond our control. 4. Returns & Refunds Please refer to our separate [Returns & Refund Policy] for full details on eligibility, timeframes, and how to initiate a return. 5. Intellectual Property All content on this website — including photography, text, and branding — is the property of Hideaway Honey and may not be reproduced without written permission. 6. Limitation of Liability To the fullest extent permitted by UK law, Hideaway Honey shall not be liable for any indirect or consequential losses arising from the use of our products or website. 7. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 8. Contact For any questions, please contact us at andy@smithshouse.co.uk